Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your purchase from Montana Azul Hat Company. Please review the following policy before placing your order.

RETURNS

We accept return requests for eligible, non-customized products within 30 days of delivery.

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition with all tags and original packaging. You must also provide your order number or proof of purchase.

To request a return, contact us at montanaazulhatcompany@gmail.com before sending the product. Returns sent without prior authorization may not be accepted. We will provide return instructions and the appropriate return address after approving your request.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Personalized, custom-embroidered, and made-to-order products are final sale and cannot be returned or exchanged because they are produced specifically for each order.

However, if a custom or made-to-order product arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can correct the issue.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us within 14 days of delivery if your item is damaged, defective, or incorrect.

Include your order number and clear photographs showing the problem. If we confirm the issue, we will offer an appropriate replacement or refund at no additional cost to you.

RETURN SHIPPING

Customers are responsible for return shipping costs for eligible returns unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. Montana Azul Hat Company is not responsible for return packages that are lost or damaged in transit.

EXCHANGES

The fastest way to receive a different item is to request a return for the eligible product and place a new order after the return is approved.

CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered production or been shipped. Custom or made-to-order products cannot be canceled once production has begun.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at montanaazulhatcompany@gmail.com.

CONTACT

For questions about returns or refunds, contact us at:

montanaazulhatcompany@gmail.com