Política de envío

SHIPPING POLICY

Thank you for shopping with Montana Azul Hat Company. This policy explains how we process and ship orders.

ORDER PROCESSING

Orders are generally processed within 2–7 business days, excluding weekends and holidays. Processing time is separate from shipping transit time.

Some products are made or embroidered specifically after an order is placed. Made-to-order products may require additional production time before shipping. If we expect a significant delay, we will contact you using the email address provided with your order.

SHIPPING WITHIN THE UNITED STATES

Available shipping methods and exact prices are shown at checkout.

For eligible products shipped directly by Montana Azul Hat Company:

• Standard Shipping: approximately 3–5 business days after processing.
• Express Shipping: approximately 1–2 business days after processing.
• Free Standard Shipping: available on eligible orders of $70 or more.

For products fulfilled by one of our production partners, including Printful:

• Standard and Express rates are calculated separately and displayed at checkout.
• Production time is required before the order ships.

Shipping and delivery estimates are not guarantees. Delays may occur because of carrier disruptions, weather, holidays, address problems, or other circumstances outside our control.

SPLIT SHIPMENTS

Some orders may contain products fulfilled from different locations. These products may arrive in separate packages, on different dates, and with separate tracking numbers.

When an order requires multiple shipments, the shipping cost shown at checkout may include charges for more than one package.

ORDER TRACKING

When tracking information becomes available, we will send it to the email address provided during checkout. Tracking information may require up to 48 hours to update after a shipping label is created.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order enters production or has been shipped. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

LOST, DAMAGED, OR MISSING PACKAGES

If your package arrives damaged, is missing items, or appears to be lost, contact us at montanaazulhatcompany@gmail.com with your order number and any relevant photographs.

We will review the issue and work with the shipping carrier or fulfillment partner to determine the appropriate solution.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, check around the delivery location, ask other members of your household, and contact the shipping carrier.

If the package is still missing, contact us so we can review the situation. Replacements or refunds are determined based on the circumstances and available carrier information.

INTERNATIONAL SHIPPING

At this time, we primarily ship to addresses within the United States. If international shipping is available for a product and destination, the available options and costs will appear at checkout. Customers are responsible for any applicable customs duties, import taxes, or fees.

CONTACT

For shipping questions, contact us at:

montanaazulhatcompany@gmail.com